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Delighted customers buy more
...and are more likely to become advocates for your brand, recommending you to friends and online.
Today customer's aren't so easy to delight though.
In today's environment delight goes deeper than just your product.
Customers want to align with your brand as they would their friends and family, and this counts throughout their entire experience with you.
say that being treated like a person, not a number, is very important to winning their business
say their standards for good experiences are higher than ever
Say they'll pay more for a great experience
Bringing mindfulness home
Aromatherapy Associates x Unicorn
About the Project
Aromatherapy Associates sell natural oil blends in the major retailers of 45+ countries, including John Lewis, Space NK, Boots and spas such as Champneys. They had gathered a large database over 30 years, but didn’t have an email marketing strategy to engage with their contacts.
Objective: To re-engage Aromatherapy Associates' large database of inactive contacts ahead of the enforcement of new GDPR regulations.
The Big Idea: Analysis of the data highlighted that the majority of contacts first discovered the brand in a Spa setting. Coinciding with the launch of their newly-released De-Stress Kit, we were able to create a meaningful content strategy that positioned the new kit as an 'at home spa' with engaging tutorials and 'how-to' guides.
The campaign launched the De-Stress Kit with a series of videos inspired by spa treatments, each centring on a product in the range.
Connecting with the customer with meaningful content
We created a series of videos demonstrating how to use various products to ‘bring the spa to your home’. The videos offered a menu of treatments that could be performed on yourself or a loved one at home, reaping the benefits of spa treatments without having to leave your home. Each video tutorial centered on a key product within the De-Stress range, presented in a useful and therefore shareable format.
increase in email open rates
increase in email CTR to above industry average
increase in size of mailing list organically
Email Work Flows
The campaign was fully automated to ensure customers were sent targeted content that would interest them personally. Unicorn created several email work flows that delivered the video series with appropriate product recommendations according to consumer behaviour and content interaction.
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