purposeful?
Delighted customers buy more
...and are more likely to become advocates for your brand, recommending you to friends and online.
Today customer's aren't so easy to delight though.
In today's environment delight goes deeper than just your product.
Customers want to align with your brand as they would their friends and family, and this counts throughout their entire experience with you.
84%
64%
63%
say that being treated like a person, not a number, is very important to winning their business
say their standards for good experiences are higher than ever
Say they'll pay more for a great experience
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Pretty Athletic x Unicorn
Empowering women to sweat
The campaign
Objective
To increase traffic to the Pretty Athletic website, increase sales conversion and build their database.
What we knew
Following success in the retail sector (Waitrose and Holland & Barrett), Pretty Athletic were looking to leverage opportunities to grow their brand online.
Following a customer research survey, we identified four key customer profiles. These women all led active lives, but due to the nature of their workouts required different products to suit their active skin needs.
The big idea
We created an engaging online quiz that captured customer data and self segmented entrants into one of the four profiles we had identified.
This allowed us to personalise their product recommendations, marketing messages and direct mail inserts.
This greater understanding of each customer meant that we were able to resonate on a deeper level, resulting in higher conversion to sale.
The impact:
40%
76%
9.6X
increase in website conversion
increase in traffic to the website
increase in weekly newsletter sign ups
The funnel in action
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Ambassador Activation
We used a micro influencer approach to increase the reach of the campaign.
New ambassadors were gifted products suited to their skin profile and encouraged to promote the quiz and campaign themes.
Photoshoot
Unicorn's creative studio managed and directed an ambassador and product photoshoot.
The refreshed brand visuals were used across all elements of the campaign to ensure consistency.
Social Media Overhaul
With Instagram being one of the major touch points of the campaign, Unicorn optimised Pretty Athletic's feed to drive traffic and engagement.
Quiz
Email Sequence
On completing the quiz, users were automatically directed to a personalised landing page with a unique, profile relevant, discount code and product recommendations.
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This also triggered a personal email sequence, allowing Unicorn to nurture quiz entrants down the funnel to make their first purchase, with targeted and relevant messages.
Post Purchase Experience
Along with their purchase, customers received an illustrated card customised to their active skin profile.
This fun and informative card educated and delighted customers.
For help with your funnel
Shall we schedule a chat?