purposeful?

Delighted customers buy more

...and are more likely to become advocates for your brand, recommending you to friends and online. ​

 

Today customer's aren't so easy to delight though. ​​

 

In today's environment delight goes deeper than just your product.

 

Customers want to align with your brand as they would their friends and family, and this counts throughout their entire experience with you.

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84%

64%

63%

say that being treated like a person, not a number, is very important to winning their business

say their standards for good experiences are higher than ever

Say they'll pay more for a great experience

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4 key pillars to building an amazing referral programme
Jasmin McVeigh
  • May 16, 2021
  • 4 min

4 key pillars to building an amazing referral programme

Referrals can come from anyone - a satisfied customer, a friend or family member, or even an influencer or celebrity endorsement. The key...
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Before you build your brand community, do this!
Jasmin McVeigh
  • May 16, 2021
  • 4 min

Before you build your brand community, do this!

Building your brand community is an essential step if you’re looking to strengthen your brand and encounter more meaningful conversations...
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3 of the BEST purpose-driven brand campaigns of 2021
Jasmin McVeigh
  • Apr 8, 2021
  • 2 min

3 of the BEST purpose-driven brand campaigns of 2021

Our favourite brand campaigns deliver value beyond simple functional benefits. People expect a whole lot more from brands they choose to...
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Hey, shall we schedule a Discovery Call?

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